Service Agreement

Last updated 23 August 2026

Parties

This Service Agreement (the "Agreement") is between Aerpathe LLC, a Wyoming limited liability company, with its registered office at 5830 E 2nd St, Ste 7000, Casper, WY 82609 ("Plvio", "we", "us"); and the customer identified at sign-up — the business named on the order, and the person who accepts this Agreement on its behalf ("Client", "you").

By completing checkout and/or clicking to accept this Agreement at sign-up, you agree to it on behalf of your business and confirm you are authorised to do so. It takes effect on that date (the "Effective Date").

1. What we provide

Plvio designs, builds, hosts and maintains a website and online booking system for your business, helps set up your Google Business and map listings, and makes ongoing changes for you for a monthly fee. The specific features depend on the plan you choose at sign-up (Get Booked $59, Get Ahead $129, or Run the Town $249 per month). The current, authoritative description of what each plan includes is shown on plvio.com at sign-up and forms part of this Agreement. There is no setup fee. Some listed features (for example Google and map listings) require your own verification and cooperation to complete, so they are assisted, not guaranteed to be live by a fixed date.

We do not guarantee any particular search ranking, visibility in AI search, number of bookings, or business result. Those depend on many factors outside our control.

2. Service levels

Changes. For normal change requests you submit through your dashboard — prices, hours, staff, photos, service descriptions — we aim to have the change live within one business day. Larger changes (a new page, a redesign) are scoped separately.
Uptime and outages. We aim to keep your site and booking available and monitor it continuously. If your site goes down, we aim to begin working on it within 24 hours of detecting or being told about it during normal operating hours.
These are targets, not guarantees, and are our sole obligation on timing. They do not apply to outages caused by third-party providers (§9), your own actions, or events outside our control.

3. Your responsibilities

You agree to:

give us accurate, current information for your site, and cooperate so we can build and maintain it;
keep your account login secure and tell us promptly of any unauthorised use;
use the service lawfully, and only for your own legitimate business;
be solely responsible for the accuracy of your prices, hours, services and other content; and
handle your own customers' bookings, cancellations and no-shows in line with the policies shown on your site.

3.1 Content and photo warranty

For every image, logo, photograph, review, and piece of text you give us or ask us to use, you confirm that you own it or have the right to use it, and that our using it on your site does not infringe anyone's copyright, trademark, privacy or other rights. You will indemnify us (cover our losses and reasonable costs) for any third-party claim arising from content you supplied. We may remove any content we reasonably believe is unlawful or infringing. This mirrors the separate written photo & content licence we collect before your site goes live; both are required before launch.

4. Fees and billing

Your plan is billed monthly in advance, automatically, through our payment processor (Stripe), to the payment method you provide.
The price quoted to you at sign-up applies until we give you at least 30 days' notice of a change. If you don't accept a price change, you may cancel before it takes effect (§5).
Taxes. Prices are exclusive of any applicable taxes; where we are required to collect sales tax, it will be added to your invoice.
If a payment fails, we may retry it and will notify you; if it stays unpaid we may suspend the service (§8) until it is resolved.

5. Term and cancellation

This Agreement runs month to month from the Effective Date. There is no minimum term and no cancellation fee.
You may cancel at any time from your dashboard or by emailing us. Cancellation takes effect at the end of the current paid month — you keep the service through the period you've paid for, and you are not billed again.
We may end this Agreement on 30 days' written notice, or immediately for a material breach you don't fix within 30 days (for example non-payment or misuse).
Your site and data on cancellation: we take your site offline at the end of your paid period. For 30 days after that we will, on request, give you an export of your content and your booking/customer data. After that window we delete your data in line with our Privacy Policy. We never delete a live site without notice, and we always offer an export first.

6. Refunds

The subscription is billed monthly in advance, and the monthly fee is the only charge — there is no setup fee.

If you cancel before we have started building your site, we refund that month in full.
Once we have started building, that month's fee is earned and non-refundable. You may still cancel at any time to stop all future billing (§5); you keep the service through the month you have paid for.
Earlier months are non-refundable.

7. Your content, and our platform (intellectual property)

You keep ownership of your content — your business name, logos, photos, text and data. You grant us a licence to host, adapt and display it for the purpose of providing the service while this Agreement is in effect.
We keep ownership of our platform — the Plvio software, templates, designs, booking engine and everything that makes the service work. You get the right to use your live site while you're subscribed; you don't acquire ownership of the underlying platform or templates.
The domain arrangement (whether your site is on a plvio.com address or your own domain) is as described at sign-up.

8. Data protection (how we handle your customers' data)

When your customers book with you, we hold their personal data — names, phone numbers, email addresses and booking history — on your behalf. In data-protection terms, you are the controller of that data and we are your processor. We agree that:

Purpose. We only use your customers' personal data to provide the booking service to you — to take and manage bookings, send confirmations and reminders, and support you. Never for our own marketing.
Instructions. We process it on your documented instructions, which for now are the settings and features you enable in the service.
Security. We keep it secure with appropriate technical measures (tenant isolation between shops, encrypted transport, access controls).
Sub-processors. We use trusted providers to run the service — currently Cloudflare (hosting, database), Stripe (billing), Resend (email), Twilio (text messages, when enabled), and Google (map/listing setup). We remain responsible for them.
Your customers' requests. If one of your customers asks to see or delete their data, we give you the tools to handle it (including a per-customer deletion action in your dashboard) and will assist.
Deletion. On the end of this Agreement we delete your customers' data after the export window in §5, unless the law requires us to keep it longer.
Breach. If there's a personal-data breach affecting your customers, we will notify you without undue delay and help you respond.
Transactional messages. Texts are sent only to customers who ticked the opt-in box when booking, and only about their appointment (confirmation, reminder, changes, and a short post-visit follow-up). If you switch on missed-call text-back, a caller who reaches no answer may receive one reply text a day answering their own call. We never send cold or marketing messages on your behalf. See our SMS Terms.

9. Third-party services

The service relies on third-party providers (such as Cloudflare, Stripe, Resend, Twilio and Google). They operate under their own terms, and we are not responsible for their content, availability or practices. An outage or change at one of them is not our breach of this Agreement.

10. Warranties and disclaimers

We provide the service with reasonable skill and care. Otherwise, to the fullest extent permitted by law, the service is provided "as is" and "as available", and we do not warrant that it will be uninterrupted, error-free, or achieve any particular business result. This does not exclude anything that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law:

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, or lost goodwill.
Our total liability for any and all claims under this Agreement is capped at the total fees you paid us in the 3 months before the claim arose.
Nothing in this Agreement limits liability for fraud, or for anything that cannot lawfully be limited.

12. Indemnity

You will indemnify us against third-party claims arising from (a) content you supplied (§3.1), (b) your use of the service in breach of this Agreement, or (c) your own dealings with your customers.

13. Suspension

We may suspend the service if your payment is overdue, if we're required to by law, or if your use poses a security or legal risk — and, wherever practical, we'll tell you first and give you a chance to fix it. Suspension for non-payment always follows notice.

14. Changes to the service and this Agreement

We may improve or change the service, and may update this Agreement. For material changes that affect your rights, we'll give you reasonable notice; continuing to use the service after a change takes effect means you accept it. If you don't accept a material change, you may cancel under §5.

15. General

Governing law. This Agreement is governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.
Disputes / venue. The parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming.
Entire agreement. This Agreement, the plan description at sign-up, our Privacy Policy, our SMS Terms and the photo & content licence are the entire agreement between us on this subject.
Assignment. You may not assign this Agreement without our consent; we may assign it to a successor of our business.
Severability. If any part is unenforceable, the rest still applies.
Notices. We'll contact you at the email on your account; you can reach us at andrew@aerpathe.com.

By subscribing, you accept this Agreement on behalf of your business as of the Effective Date. Questions: andrew@aerpathe.com.